Refund policy
Return & Exchange Policy
Thank you for shopping with Tide Charm. We are committed to ensuring your satisfaction with every purchase. The following policy outlines our return and exchange procedures. Tide Charm reserves the right to make the final determination in any dispute.
Eligibility
- Returns and exchanges are accepted within 30 days from the date you receive your order.
- Items must be unused, in their original packaging, and include all accessories, tags, and documentation.
- The following items are not eligible for return or exchange:
- Items marked as final sale or clearance.
- Items that have been damaged or altered due to misuse.
How to Initiate a Return or Exchange
- To begin a return or exchange, please contact our Customer Service team by email at tidecharmjewelry@gmail.com or via our official social media channels: instagram @tide.charm
- Provide your order number and a brief description of the reason for the return or exchange.
- Once your request is reviewed, you will receive a return authorization and instructions for returning the item.
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on Tide Charm’s part.
- For items that are defective or were shipped in error, Tide Charm will provide instructions for prepaid return shipping.
Inspection and Refunds
- Returned items will be inspected upon receipt. We will notify you whether your return has been approved or rejected.
- Approved refunds will be issued to the original payment method within 7–10 business days after approval. Processing times may vary depending on your payment provider.
Exchanges
- Exchanges are subject to product availability. If the desired replacement item is not available, we will offer a refund or store credit.
Contact Us
- If you have any questions or require further assistance, please contact us at tidecharmjewelry@gmail.com or through our official social media channels. Our team is happy to help.
Thank you for choosing Tide Charm.